Privacy Policy

Coastal Compass Executive Suites · Last updated: September 3, 2026

This policy describes how Coastal Compass Executive Suites, LLC ("we," "us") collects and uses information through the Coastal Compass mobile app, the lobby check-in kiosk, and related services (together, the "Services"). The Services are provided to tenants, their employees, sponsored guests, and lobby visitors of our building in Ponte Vedra, Florida.

Information we collect

• Account information: your name, email address, and business affiliation, provided when your account is set up.
• Phone number: if you provide one (for example, at the lobby kiosk) so we can text you when your host is ready. Providing it is optional.
• Guest pass ID photos: when a tenant sponsors a guest pass, a photo of the guest's ID may be submitted for verification. These photos are retained for up to 30 days after review and then deleted.
• Bookings and usage: conference room, day office, and guest pass reservations, requests you submit to building management, and related activity needed to operate your account.
• Visitor check-ins: the lobby kiosk records the name you enter, who you're visiting, an optional phone number, and the arrival time.
• Device information for notifications: a push notification token identifying your device, and your notification preferences.
• Payments: paid bookings are processed by Stripe. We do not receive or store your full card number; Stripe handles payment data under its own privacy policy.

How we use it

We use this information solely to operate the building's services: managing bookings and allowances, notifying the right people when guests arrive, sending transactional text messages and push notifications you've chosen to receive, handling maintenance requests and messages to management, processing payments, and keeping the Services secure. Information is linked to your identity so your account works.

What we don't do

We do not sell your information. We do not use it for advertising. The app contains no third-party advertising or tracking, and we do not track you across other companies' apps or websites.

Service providers

We rely on a small number of service providers to run the Services: Supabase (accounts and application data), Amazon Web Services (visitor check-in records and notification delivery), Twilio (text messages), Apple and Google (push notification delivery on their platforms), Stripe (payments), and Netlify (web hosting). Each receives only what it needs to perform its function.

Text messages

If you provide a phone number, we send only transactional messages about your visit or account (for example, "your host is ready"). Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help.

Retention and deletion

We keep account information while your account is active. Guest ID photos are deleted within 30 days of review. Visitor check-in records are cleared from the reception queue in the ordinary course of operations. You can delete your account at any time from the app's menu ("Delete account"), which permanently removes your login. Booking and billing records associated with your business may be retained as needed for the business's own records and our legitimate operations.

Your choices

You control which push notification categories you receive in the app under Menu → Notifications, or by disabling notifications for the app in your phone's settings. You may decline to provide a phone number at check-in.

Children

The Services are intended for business use and are not directed to children under 13, and we do not knowingly collect information from them.

Security

We use industry-standard safeguards, including encrypted connections and access controls. If you enable Face ID or fingerprint sign-in, your login is stored only in your device's secure storage (Apple Keychain or Android encrypted storage) — never on our servers.

Changes

If we make material changes to this policy, we will update this page and note the new effective date above.

Contact

Questions about this policy or your information: cutter@coastalcompasssuites.com, or contact building management through the app.